About my order

• What are the delivery times?

  Your order will be dispatched from our warehouse in Moirans (Isère, France). We have chosen Colissimo, a company in the La Poste group, for its fast, CO2-neutral deliveries. Delivery times 🇫🇷 Metropolitan France: 2 to 3 working days 🌍 Europe: 6 to 10 working days Products shipped separately Some items, such as rims and wheels, front spoilers and performance parts, are shipped directly from our headquarters, separately from the rest of the order. For these products, you willPopular

• How do I track my package?

  You can track your parcel directly from your customer area. Simply log in to your account and access the ‘My Orders’ section to find the tracking number associated with your order. 📧📱By email We will keep you informed by email each time we update the status of your order. Once shipped, you will receive a tracking number via email and SMS. Understanding delivery statuses Here are the main statuses you may encounter when tracking your parcel: Payment accepted: Your order has beenPopular

• I want to cancel/modify my order

  In most cases, it is unfortunately not possible to modify or cancel an order before it has been dispatched. Orders are automatically forwarded to our logistics department for preparation and rapid dispatch. Orders placed before 1pm are generally dispatched the same day. Consequently, our customer service department may not have time to intervene if the order is already being dispatched. What if my order cannot be modified or cancelled? If your order has already been shipped, you have tFew readers

• What's the status of my order? Order status

  To track the progress of your order, you can check its status at any time. Here are the main order statuses you may encounter: Order status 📦 In preparation: Your order is being processed in our warehouse. We are preparing your products for dispatch. 🚚 Dispatched: Your order has left our warehouse and is on its way to your address. You will receive a tracking number to follow the delivery. 📬 Delivered: Your parcel has been delivered to the address indicated. Check your letterboFew readers

• I would like to receive my invoice

  Thank you for your purchase. You will find your invoice in attachment in your email after placing your order. You can also access your invoice in your customer area, by clicking on your order.Few readers

• How do I write a reservation to the delivery person in the event of damage?

  When a delivery is signed for, it is important to follow certain steps to report any damage. Here is the key information you need to know: Before signing the delivery note If the delivery requires a signature, you must absolutely check the condition of the goods before signing the delivery note. The delivery person must wait while you carry out this check. If the delivery person refuses to wait, you may : Refuse the goods, Ask for it to be delivered by another delivery person. 💬 InFew readers

• Multiple shipments

  If your order includes bulky products, it may be shipped in several packages. This means that you may receive several deliveries at different times. Track your parcels 📦🚚 Each parcel will have a unique tracking number. You can track each one directly on the carrier's website using the tracking number you received. How many parcels will I receive? The number of parcels sent will be specified in your tracking. For better tracking, we recommend that you check the number of parcels inFew readers

• My order is missing a product

  Our teams carefully prepare each order and check its contents before dispatch. However, if a product is missing when you open your parcel, here are the steps to follow: 1️⃣ Check your parcel 🔎 Empty the packaging completely to make sure the product is not hidden inside. 2️⃣ Identify the situation 📌 Case 1: The missing product does not appear on the delivery note ➡️ Check that it was ordered. If so, contact our chat service to rectify the situation. 📌 Case 2: The product is indicated on theFew readers

• My order is marked as "delivered" but I haven't received anything.

  If your order is marked as delivered, this means that the delivery person was able to : ✔️ Give you the parcel in person. ✔️ Put it in your letterbox. ✔️ Leave it with a neighbour. Steps to follow to find your parcel : 1️⃣ Check your surroundings: check your letterbox, the entrance, the garden or any other place where the parcel may have been left. 2️⃣ Contact your deliveryman: ask him directly for details of the delivery, either during his round or by going to the nearest post office. 3️⃣ AsFew readers