Articles on: My current order

How do I track my package?

On the website: You can track your parcel and its status using the tracking number included in your order from your customer area.

By email: Each time your order status is updated, you will receive the necessary information by email. Once shipped, you'll receive the tracking number by email and later by SMS.

Understanding delivery status :

Payment accepted: your order has been received and is being processed. Please note that in some cases, depending on the carrier, your order may remain in the payment accepted status for up to 4/5 days.
Shipped: your order has received a tracking number from the carrier and will arrive shortly.

Please note that some products have different manufacturing or shipping times. You can find the specific shipping time on the product page, and don't hesitate to consult our article on delivery times.

Updated on: 27/02/2024

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