About my order

• What are the delivery times?

  Your order is shipped from our warehouse in Moirans (Isère, France). We've chosen Colissimo, a Laposte Group company with CO2-neutral deliveries and fast delivery times: Metropolitan France: 3 to 4 working days Europe: 6 to 10 working days However, some items such as wheels and rims, front spoilers and performance parts are shipped directly from headquarters, separately from the rest of the order. To find out about delivery times, please go to the relevant product page, where thPopular

• How do I track my package?

  On the website: You can track your parcel and its status using the tracking number included in your order from your customer area. By email: Each time your order status is updated, you will receive the necessary information by email. Once shipped, you'll receive the tracking number by email and later by SMS. Understanding delivery status : Payment accepted: your order has been received and is being processed. Please note that in some cases, depending on the carrier, your orderPopular

• I want to cancel/modify my order

  In most cases, it is not possible to modify or cancel an order before shipment. In fact, in line with our fast shipping policy, we are working to dispatch all orders placed before 1pm on D-day. As a result, customer service may not be able to respond quickly enough to the speed of dispatch if the order is already being shipped. If the order has already been dispatched, you can refuse delivery or return the goods using a returns label. You will only receive a cancellation and refundFew readers

• What's the status of my order? Order status

  You can check the status of your order in your Green Drive customer area. Each time the status of your order changes, you will receive an email indicating this. You should therefore consult the last email you received concerning your Green Drive order. Frequent cases : The order is in "payment accepted" status; your order has not yet been dispatched, but in most cases it is being prepared. The order is in "dispatched" status, you have received or will receive by email and/or SMS the trackiFew readers

• I would like to receive my invoice

  We thank you for your purchase, you will find your invoice attached in your mail after placing the order.  You can also access your invoice on your customer area, by clicking on your order.Few readers

• How do I write a reservation to the delivery person in the event of damage?

  Important information to know about delivery with signature: In the case of a delivery with signature, or other than a letterbox delivery, it is imperative that you check the merchandise (the contents) before signing the delivery note. If the deliveryman does not wish to wait, you can refuse the goods or ask for them to be delivered by another deliveryman. You must also inform us, and we will take the necessary measures. If the goods are damaged : Solution 1: The product is uFew readers

• Multiple shipments

  If your order includes bulky products, it may be shipped in several packages and not delivered simultaneously. If you would like information on the different tracking numbers for these deliveries, or if you have any questions about your order, please do not hesitate to contact us.Few readers