I want to cancel/modify my order
In most cases, it is unfortunately not possible to modify or cancel an order before it has been dispatched.
Orders are automatically forwarded to our logistics department for preparation and rapid dispatch. Orders placed before 1pm are generally dispatched the same day.
Consequently, our customer service department may not have time to intervene if the order is already being dispatched.
If your order has already been shipped, you have two options:
🚫 Refuse delivery: You can choose to refuse receipt of the parcel on delivery. It is best to contact us so that we can initiate the refund more quickly before the item is returned to our premises.
🔄 Return the items: we will provide you with the return label to send the products back. The refund will be triggered on receipt at our premises.
✅ If your order is still in preparation, you can benefit from cancellation and refund.
✉️ If the order is being dispatched, we will not be able to cancel or amend it, but we will provide you with a free returns label so that you can send the items back to us.
💸 The refund will be made upon receipt of the returned goods.
Orders are automatically forwarded to our logistics department for preparation and rapid dispatch. Orders placed before 1pm are generally dispatched the same day.
Consequently, our customer service department may not have time to intervene if the order is already being dispatched.
What if my order cannot be modified or cancelled?
If your order has already been shipped, you have two options:
🚫 Refuse delivery: You can choose to refuse receipt of the parcel on delivery. It is best to contact us so that we can initiate the refund more quickly before the item is returned to our premises.
🔄 Return the items: we will provide you with the return label to send the products back. The refund will be triggered on receipt at our premises.
Refund
✅ If your order is still in preparation, you can benefit from cancellation and refund.
✉️ If the order is being dispatched, we will not be able to cancel or amend it, but we will provide you with a free returns label so that you can send the items back to us.
💸 The refund will be made upon receipt of the returned goods.
Updated on: 12/02/2025
Thank you!