How do I write a reservation to the delivery person in the event of damage?
When a delivery is signed for, it is important to follow certain steps to report any damage. Here is the key information you need to know:
Before signing the delivery note
If the delivery requires a signature, you must absolutely check the condition of the goods before signing the delivery note. The delivery person must wait while you carry out this check.
If the delivery person refuses to wait, you may :
Refuse the goods,
Ask for it to be delivered by another delivery person.
💬 In this case, contact us immediately so that we can take the necessary action.
If the goods are damaged
Solution 1: Refuse the goods
If the product is clearly unusable, you can refuse the goods and write an admissible reservation on the delivery note. You must also notify us within 24 hours.
Solution 2: Acceptance with reservations
If you accept the goods in spite of the damage, indicate your reservations on the delivery note. This will enable us to find a solution (replacement, repair, compensation, etc.).
You must then contact us within 24 hours with the following information:
-a photo of the reservation made
-photo of the tracking label
-photos of visible damage to the packaging
-photos of damage to the products
How do I make an acceptable reservation to the delivery person?
For a reservation to be taken into account, it must be precise and detailed. It is essential to indicate :
The number of damaged items,
The product reference or name,
A detailed description of the damage.
📝 Example of an admissible reservation:
‘1 rim out of 4, named Turbine GreenDrive 20‘’, scratched on the front of the rim.’
Examples of reservations:
✅ Admissible reserve:
‘1 office chair, model X, has a tear in the fabric on the backrest.’
❌ Inadmissible reservation:
‘Damaged product.’
Please contact us if you have any problems
📞 If you have any questions or concerns after making your reservations, please contact us as soon as possible. We will guide you to resolve the situation effectively.
Before signing the delivery note
If the delivery requires a signature, you must absolutely check the condition of the goods before signing the delivery note. The delivery person must wait while you carry out this check.
If the delivery person refuses to wait, you may :
Refuse the goods,
Ask for it to be delivered by another delivery person.
💬 In this case, contact us immediately so that we can take the necessary action.
If the goods are damaged
Solution 1: Refuse the goods
If the product is clearly unusable, you can refuse the goods and write an admissible reservation on the delivery note. You must also notify us within 24 hours.
Solution 2: Acceptance with reservations
If you accept the goods in spite of the damage, indicate your reservations on the delivery note. This will enable us to find a solution (replacement, repair, compensation, etc.).
You must then contact us within 24 hours with the following information:
-a photo of the reservation made
-photo of the tracking label
-photos of visible damage to the packaging
-photos of damage to the products
How do I make an acceptable reservation to the delivery person?
For a reservation to be taken into account, it must be precise and detailed. It is essential to indicate :
The number of damaged items,
The product reference or name,
A detailed description of the damage.
📝 Example of an admissible reservation:
‘1 rim out of 4, named Turbine GreenDrive 20‘’, scratched on the front of the rim.’
Examples of reservations:
✅ Admissible reserve:
‘1 office chair, model X, has a tear in the fabric on the backrest.’
❌ Inadmissible reservation:
‘Damaged product.’
Please contact us if you have any problems
📞 If you have any questions or concerns after making your reservations, please contact us as soon as possible. We will guide you to resolve the situation effectively.
| Acceptable reservations | Not acceptable reservations |
|---|---|
| Damaged parcels or goods | X units of the article [name the article or/and the ref] is broken/damaged, describe as best you can (ex: scratch, shock...) |
| Wet parcel | Wet parcel which has damaged X units of the article [name the article or/and the ref] |
| Damaged or broken items | X units of the article [name the article or/and the ref] is broken/damaged, describe as best you can (ex: scratch, shock...) |
| Unusable goods | X units of the article [name the article or/and the ref] is broken/damaged, describe as best you can (ex: scratch, shock...) |
| Received goods in poor condition | X units of the article [name the article or/and the ref] is broken/damaged, describe as best you can (ex: scratch, shock...) |
| Missing X items | X units of item [name item or/and ref] are missing from the pack |
| Open parcel | The article [name the article or/and ref] is missing from the pack |
| Subject to ... | ... |
Updated on: 12/02/2025
Thank you!