My product is defective
If you have a problem with one of our products, please send us an email using our contact form, describing your problem, including photos/videos. We will respond promptly with a solution or replacement. You benefit from a two-year warranty on all our products: "for any purchase in a store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least 2 yearsSome readersI want to return my product/get a refund
If you wish to obtain an exchange or refund of a product or your order, there are certain conditions to be met. To obtain one of the two actions here are some conditions to respect: The product must not have any trace of wear. The product must be returned in its original packaging. You must put the product and its packaging in a separate shipping carton, you can not return the package simply by sticking the label on its packaging. If your product has doSome readersMy order is missing a product
In our warehouses, your orders are rigorously packed and checked before shipping. Nevertheless, when you open your package, you notice the absence of one or more products, please contact us. If you have any doubts before opening your package, do not hesitate to film the opening of the shipping package to create an irrefutable proof. For a faster treatment we will ask you for pictures and will apply the nFew readersHandling of your complaints
Our customer service is available by email from Monday to Friday, we answer between 48h and 72h (working days). We take in charge one complaint per customer, the priority is given by order of arrival, each email received is treated according to the announced deadline, the oldest complaint will be taken into account, you must send a second email only to bring additional information and by answering directly to your first email to attach it to the first complaint. We have a poliFew readersMy hubcap broke - product defect
The hubcaps have undergone 4 successive improvements to avoid cases of breakage of the product's fixing pastes. The product is stronger with each new series and we commit ourselves whatever the version to replace free of charge and in an unlimited way your hubcaps. If you have a problem with your hubcaps, simply contact us via the contact form. All this information is necessary to proceed to the sending of the replacement part, we will take at our expense each replacement of hubcap. In orderFew readers