Articles on: Return and technical assistance

My product is defective

If you encounter a problem with one of our products, send us an email describing your problem, including photos/videos.

We'll respond promptly with a solution or replacement.

You benefit from a two-year warranty on all our products:

"For any purchase in a store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least 2 years, which allows you to ask the seller to repair or exchange the goods, or if this proves impossible, to reimburse the sums paid.

Updated on: 27/02/2024

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