My product is faulty
If you notice a problem with one of our products, please contact us by e-mail and describe the problem in detail. Remember to attach photos or videos to help us assess the problem.
We will get back to you as soon as possible to offer you a suitable solution, whether it's a repair, an exchange or a replacement.
Legal guarantee of conformity
All our products are covered by a 2-year legal guarantee of conformity.
➡️ For any purchase made in a shop or online from a professional seller, this guarantee allows you to request the repair or exchange of the defective product. If these options are not possible, a refund may be considered.
We will get back to you as soon as possible to offer you a suitable solution, whether it's a repair, an exchange or a replacement.
Legal guarantee of conformity
All our products are covered by a 2-year legal guarantee of conformity.
➡️ For any purchase made in a shop or online from a professional seller, this guarantee allows you to request the repair or exchange of the defective product. If these options are not possible, a refund may be considered.
Updated on: 12/03/2025
Thank you!