Payment problem
If you encounter payment problems, here are the steps to follow ⬇️.
Firstly, please check that your bank details are correct and up to date 🏦.
Also, make sure that your credit/debit card has not expired and that it is authorised for online transactions 🌐.
In the case of payment in instalments, make sure that the card does not expire during the expiry period 🗓️.
If the problem persists, here are some other possible solutions:
Clear your browser's cache and cookies and try again. Sometimes these can cause problems with online transactions 🛒.
Try another browser or device 📱💻. Sometimes the problem may be related to a specific browser or device bug. Make sure your Internet connection is stable 🌐.
If you use a credit card, contact your bank to make sure they haven't blocked the transaction for some reason 🚫.
If, despite these solutions, the problem persists, you can try another method such as PayPal or Scalapay, which are free solutions. We are here to help you.
Contact us to provide additional details about the problem you are experiencing, including the error message ❗ you are receiving, the browser you are using, and at what stage in the checkout process the problem is occurring.
This will help us identify the cause of the problem more quickly 🚀.
Firstly, please check that your bank details are correct and up to date 🏦.
Also, make sure that your credit/debit card has not expired and that it is authorised for online transactions 🌐.
In the case of payment in instalments, make sure that the card does not expire during the expiry period 🗓️.
If the problem persists, here are some other possible solutions:
Clear your browser's cache and cookies and try again. Sometimes these can cause problems with online transactions 🛒.
Try another browser or device 📱💻. Sometimes the problem may be related to a specific browser or device bug. Make sure your Internet connection is stable 🌐.
If you use a credit card, contact your bank to make sure they haven't blocked the transaction for some reason 🚫.
If, despite these solutions, the problem persists, you can try another method such as PayPal or Scalapay, which are free solutions. We are here to help you.
Contact us to provide additional details about the problem you are experiencing, including the error message ❗ you are receiving, the browser you are using, and at what stage in the checkout process the problem is occurring.
This will help us identify the cause of the problem more quickly 🚀.
Updated on: 19/02/2025
Thank you!