I want to return my product/get a refund
If you wish to return a product for an exchange or refund, certain conditions must be met.
📌 Return conditions
For your return to be accepted, please ensure that you comply with the following criteria:
✅ The product must show no signs of wear.
✅ It must be in its original packaging and in perfect condition.
✅ The product and its packaging must be placed in a separate shipping carton. It is forbidden to stick the return label directly onto the product packaging.
✅ If the product contains a double-sided adhesive, this must not have been removed.
✅ The original packaging must not be damaged.
A return that does not comply with these conditions may be subject to a return or repackaging costs may be deducted from the amount refunded.
🔄 Refund request - 30-day period
📅 You have 30 days from receipt to request a refund.
📢 Special cases:
❌ Product used → Non-refundable as it can no longer be resold.
⚠️ Compatibility error (error on your part) → We will provide you with a free return label, but you will have to reorder on our site and bear the shipping costs for the new order.
Refunds after 30 days are dealt with on a case-by-case basis and only in cases of force majeure (e.g. cancellation of car order, incompatible product).
📅 Order more than 6 months old → Refund will be made by bank transfer, a RIB will be requested.
The refund will be made according to the original method of payment:
💳 Bank card (one-off payment) → Immediate refund, but the display time depends on your bank (up to 30 days).
💳 Bank card (payment in instalments) → Refund on your initial payment method, subsequent instalments will be cancelled.
🏦 Bank transfer → Refund made via the RIB provided.
🛒 PayPal or other banking application → Automatic refund within a maximum of 15 days**.
📌 Return conditions
For your return to be accepted, please ensure that you comply with the following criteria:
✅ The product must show no signs of wear.
✅ It must be in its original packaging and in perfect condition.
✅ The product and its packaging must be placed in a separate shipping carton. It is forbidden to stick the return label directly onto the product packaging.
✅ If the product contains a double-sided adhesive, this must not have been removed.
✅ The original packaging must not be damaged.
A return that does not comply with these conditions may be subject to a return or repackaging costs may be deducted from the amount refunded.
🔄 Refund request - 30-day period
📅 You have 30 days from receipt to request a refund.
📢 Special cases:
❌ Product used → Non-refundable as it can no longer be resold.
⚠️ Compatibility error (error on your part) → We will provide you with a free return label, but you will have to reorder on our site and bear the shipping costs for the new order.
Refund request after 30 days
Refunds after 30 days are dealt with on a case-by-case basis and only in cases of force majeure (e.g. cancellation of car order, incompatible product).
📅 Order more than 6 months old → Refund will be made by bank transfer, a RIB will be requested.
Refund procedure
The refund will be made according to the original method of payment:
💳 Bank card (one-off payment) → Immediate refund, but the display time depends on your bank (up to 30 days).
💳 Bank card (payment in instalments) → Refund on your initial payment method, subsequent instalments will be cancelled.
🏦 Bank transfer → Refund made via the RIB provided.
🛒 PayPal or other banking application → Automatic refund within a maximum of 15 days**.
Updated on: 13/02/2025
Thank you!