Customs refund
Customs duties** 🛃 may be payable if you have your order delivered to a country outside the European Union (Switzerland, United Kingdom, Norway).
Calculation methods may vary and are based on our excluding VAT invoice for your order. (VAT is not paid when the order is placed 💳).
We therefore have no control over the amount of your customs charges and will not be able to refund them ❌.
If you feel that the amount is unjustified, we invite you to send a duly reasoned request to the competent district directorate (the one mentioned on the customs or VAT tax ruling), scrupulously respecting the 60 days deadline 🗓️ which runs from the time the tax ruling is issued.
Calculation methods may vary and are based on our excluding VAT invoice for your order. (VAT is not paid when the order is placed 💳).
We therefore have no control over the amount of your customs charges and will not be able to refund them ❌.
If you feel that the amount is unjustified, we invite you to send a duly reasoned request to the competent district directorate (the one mentioned on the customs or VAT tax ruling), scrupulously respecting the 60 days deadline 🗓️ which runs from the time the tax ruling is issued.
Updated on: 19/02/2025
Thank you!