Handling of your complaints
Our customer service is available from Monday to Friday and deals with requests within 48 to 72 working hours.
📌 Complaints handling
🔹 Only one claim is handled per customer at a time.
🔹 Each request is processed in order of arrival, respecting the announced deadlines.
🔹 Do not resend several emails, except to provide additional information. In this case, reply directly to your first message so that your complaint is linked to the current follow-up.
🎯 Quality commitment
We make it a point of honour to listen, understand and support each customer with flexibility and responsiveness, in order to provide the best possible solution.
🚀 If you have any questions, please do not hesitate to contact us!
📌 Complaints handling
🔹 Only one claim is handled per customer at a time.
🔹 Each request is processed in order of arrival, respecting the announced deadlines.
🔹 Do not resend several emails, except to provide additional information. In this case, reply directly to your first message so that your complaint is linked to the current follow-up.
🎯 Quality commitment
We make it a point of honour to listen, understand and support each customer with flexibility and responsiveness, in order to provide the best possible solution.
🚀 If you have any questions, please do not hesitate to contact us!
Updated on: 12/03/2025
Thank you!