Handling of your complaints
Our customer service is available by email from Monday to Friday, we answer between 48h and 72h (working days).
We take in charge one complaint per customer, the priority is given by order of arrival, each email received is treated according to the announced deadline, the oldest complaint will be taken into account, you must send a second email only to bring additional information and by answering directly to your first email to attach it to the first complaint.
We have a policy of flexibility, listening and understanding to put the customer at the heart of our concerns.
We take in charge one complaint per customer, the priority is given by order of arrival, each email received is treated according to the announced deadline, the oldest complaint will be taken into account, you must send a second email only to bring additional information and by answering directly to your first email to attach it to the first complaint.
We have a policy of flexibility, listening and understanding to put the customer at the heart of our concerns.
Updated on: 27/02/2024
Thank you!