> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://greendrive.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What are the delivery times?

**Your order will be dispatched from our warehouse in Moirans (Isère, France). We have chosen Colissimo, a company in the La Poste group, for its fast, CO2-neutral deliveries.

### Delivery times

 🇫🇷 Metropolitan France: 2 to 3 working days
    
🌍 Europe: 6 to 10 working days

### Products shipped separately

Some items, such as rims and wheels, front spoilers and performance parts, are shipped directly from our headquarters, separately from the rest of the order.

For these products, you will find the specific delivery time on the relevant product page. You will also receive a personalised email when your order is dispatched.

### Customers outside the EU

For our customers in Switzerland, UK, Norway, please note that customs clearance may take between 1 and 10 days.

### Delivery delays

If your parcel is more than 5 days late and tracking indicates an incident, please contact us to resolve the problem. We will be happy to help you locate your parcel.

![](https://storage.crisp.chat/users/helpdesk/website/c279a2b7cdb14800/7b183c2f-b656-4fdf-8a6b-539e36_16yhca0.png)