> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://greendrive.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My product is defective

If you notice a problem with one of our products, please contact us by e-mail and describe the problem in detail. Remember to attach photos or videos to help us assess the problem.

We will get back to you as soon as possible to offer you a suitable solution, whether it's a repair, an exchange or a replacement.

Legal guarantee of conformity

All our products are covered by a 2-year legal guarantee of conformity.

➡️ For any purchase made in a shop or online from a professional seller, this guarantee allows you to request the repair or exchange of the defective product. If these options are not possible, a refund may be considered. ** **